FAQ & Policies
I need Momcierge! How does this work?
Please complete a Work Request with as much detail as possible. A Momcierge manager will get in touch with you to schedule an in-home consultation or phone call.
My visit is over & now I am looking for something that was moved during your visit. How can I communicate preferences for future visits?
We appreciate all feedback, so please don’t hesitate to let us know preferences. You can notify us by text when we reach out to confirm your next appointment, or email us at firstname.lastname@example.org.
What does Momcierge not do?
We do not deep clean houses, garden (we do water plants!), or complete any handyman specific tasks like mounting shelves or securing furniture to walls. We are happy to refer someone who does these tasks, so just ask!
What do I need to provide for my visits?
Please make sure we have everything we would need to complete the tasks on your to-do list as if you were going to do them yourself. We will gladly leave you a note of household items you’re running low on such as cleaners, paper towels, trash bags, etc. and/or items that we recommend for your home.
Who will be in my home?
All of our Momcierge team is vetted, background checked, trained on Momcierge’s quality standards, and qualified to be in each home.
Do I need to leave a key?
For a small fee we can provide a lock box to securely store your key in a designated area for us to easily access during each visit.
Will there be the same person in the house?
We know that consistency is preferred with your home and try our best to have the same Momcierge team member servicing your home; however, there are times that we will have to send an alternate because of vacation or emergencies.
Do I have to be home while you are in my home?
You are welcome to stay home, but most clients prefer to use us when they are not home. This is really your choice and depends on the tasks we are helping you with.
My sister-in-law needs your services! Can I gift her a few hours?
Absolutely! Please email email@example.com for gift certificates.
What happens if there is inclement weather such as an Atlanta snowstorm?
We generally follow metro-Atlanta school closings. We try our best to reschedule with clients, but cannot guarantee it. We appreciate your understanding & flexibility.
What if my house needs a lot of help?
Some of our clients require more organization at the beginning of service. In this case, a dedicated project manager will be assigned to you in order to set up organizational systems and standards. From there, Momcierge will maintain those systems and standards.
What if I need to cancel or reschedule an appointment?
All clients are subject to a cancellation policy. Flexibility is important to us, so we only ask for 24 hour notice to cancel and reschedule visits. Cancellations outside of the 24-hour window will be allotted no-charge cancellations as follows:
- Clients with 3 weekly visits will be allotted 2 no-charge cancellation policy each month beginning on the 1st of every month.
- Clients with 2 weekly visits will be allotted 2 no-charge cancellation policy each month beginning on the 1st of every month.
- Clients with 1 weekly visit (or less) will be allotted 1 no-charge reschedule visit each month beginning on the 1st of every month.
- Cancellations within 24 hours of service or over the amount outlined above will be charged $25 per cancellation/reschedule.
- All cancellation and reschedule requests should be directed to firstname.lastname@example.org or your regular house manager and administrative support via text.