FAQ & Policies
I need Momcierge! How does this work?
Please fill out our Service Request form with as much detail as possible. Someone will contact you shortly to schedule an in-home consultation or phone call. After that, you'll be asked to fill out our House Service & will contact you to schedule your first appointment.
My visit is over & now I am looking for something that was moved during your visit. How can I communicate preferences for future visits?
We appreciate all feedback, so please don’t hesitate to let us know preferences. You can notify us by leaving a note on your to-do list or when we confirm your scheduled visit. You can also email us at email@example.com.
What does Momcierge not do?
We don’t deep clean houses, install, garden (we do water plants!), handyman specific tasks, put together sports items. We are happy to refer someone who does these tasks, so just ask!
What do I need to provide for my visits?
Please make sure we have everything we would need to complete the tasks on your to-do list. We will gladly leave you a note of household items you’re running low on such as cleaners, paper towels, trash bags, etc.
What cleaning products do you recommend?
Method Brand Granite Conditioner and Cleaner
Mister Clean Magic Erasers
Your Choice of Cordless Vacuum
Who will be in my home?
All of our Momcierge team are vetted, background checked, trained on Momcierge’s quality standards, and qualified to be in each home.
Do I need to leave a key?
We can provide a lock box to securely store your key in a designated area for us to easily access during each visit.
Will there be the same person in the house?
We know that consistency is preferred with your home and try our best to have the same Momcierge team member servicing your home. However, there are times that we have to send an alternate.
Do I have to be home while you are in my home?
You are welcome to stay home, but most clients prefer to use us when they are not home & enjoy coming home to a tidy home with a completed to-do list.
My sister-in-law needs your services! Can I gift her a few hours?
Absolutely! Please email firstname.lastname@example.org for gift certificates.
What happens if there is inclement weather such as an Atlanta snowstorm?
We generally follow metro-Atlanta school closings. We try our best to reschedule with clients, but might be unable until the following appointment. We appreciate your understanding & flexibility.
What if my house needs a lot of help?
Some of our clients require more organization at the beginning of service. In this case, a dedicated project manager will be assigned to you in order to set up organizational systems and standards. From there, Momcierge will maintain those systems and standards.
What if I need to cancel or reschedule an appointment?
Starting September 1st, all clients will be subject to a cancellation policy. Flexibility is important to us, so we only ask for 24 hour notice to cancel and reschedule visits. Cancellations outside of the 24-hour window will be allotted no-charge cancellations as follows:
- Clients with 3 weekly visits will be allotted 2 no-charge cancellation policy each month beginning on the 1st of every month.
- Clients with 2 weekly visits will be allotted 2 no-charge cancellation policy each month beginning on the 1st of every month.
- Clients with 1 weekly visit (or less) will be allotted 1 no-charge reschedule visit each month beginning on the 1st of every month.
- Cancellations outside of this will be $25 per cancellation/reschedule outside of a 24 hour window.
- All cancellation and reschedule requests should be directed to email@example.com.